About
Results-driven IT Support Specialist with over 3 years of hands-on experience in technical support, system operations, and user-focused problem-solving across diverse environments including hospital, cybercafe, and corporate settings. Adept at reducing downtime, optimizing processes, and delivering exceptional user experiences, as evidenced by resolving 95%+ of issues on first contact and boosting network uptime to 90%. Recently certified in Google's Foundations of UX Design, I am eager to leverage technical expertise alongside emerging UI/UX design skills to enhance user satisfaction and drive efficiency in forward-thinking organizations.
Work
Alliance Hospital and Services Limited
|IT Support Specialist
Abuja, Nigeria
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Summary
Managed comprehensive IT support operations, enhancing system reliability and user satisfaction within a demanding hospital environment.
Highlights
Resolved over 95% of support issues on first contact, significantly reducing downtime and improving operational efficiency.
Optimized support documentation, cutting ticket resolution time by 30% and improving team productivity.
Successfully deployed hardware upgrades to over 100 devices with minimal disruption, ensuring seamless functionality.
Implemented remote tools to effectively support hybrid staff across multiple locations, enhancing flexibility and accessibility.
Streamlined the onboarding process for new hires, reducing setup time by 40%.
Diagnosed and resolved recurring network failures, increasing system uptime from 75% to 90%.
iKapture Network
|System Operator
Calabar, Nigeria
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Summary
Maintained daily system operations and provided essential technical support for a busy cybercafe, ensuring continuous service availability.
Highlights
Managed critical system operations and performed essential repairs, minimizing service interruptions for a high-traffic cybercafe.
Ensured daily system uptime and promptly handled client troubleshooting requests, maintaining high customer satisfaction.
Provided immediate technical assistance to users, resolving software and hardware issues to maintain operational continuity.
Classic Computer
|IT Operator
Suleja, Nigeria
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Summary
Conducted routine diagnostics and maintenance, providing technical assistance and supervising system usage in a retail computing environment.
Highlights
Performed routine system diagnostics, software installations, and hardware maintenance, ensuring optimal performance for client systems.
Provided direct technical assistance to customers, resolving issues and enhancing their computing experience.
Supervised system usage, maintaining order and efficiency within the computer facility and ensuring compliance with operational guidelines.
Education
University of Calabar
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Bachelor of Science (B.Sc.)
Economics
Languages
English
Certificates
Foundation of User Experience (UX) Design
Issued By
Google (Coursera)
Artificial Intelligence For Social Impact
Issued By
ADB Institute
Various Soft Skills Training (Problem Solving, Communication, Critical Thinking)
Issued By
Next Generation Africa
Basic Financial Education
Issued By
NNPC Foundation
Skills
Troubleshooting
Hardware Troubleshooting, Software Troubleshooting, Network Troubleshooting.
Operating Systems
Windows, macOS, Linux Support.
System Administration
Active Directory, User Management.
Remote Support Tools
TeamViewer, AnyDesk, Microsoft 365.
Hardware & Peripherals
Printer Setup, Peripheral Setup.
Networking
LAN/WAN, VPN, Wi-Fi Diagnostics.
Mobile Device Support
iOS, Android.
Helpdesk & Ticketing Systems
Helpdesk Systems, Freshdesk, Incident Documentation, Incident Reporting.
Customer Service
Customer Support, Communication.
Professional Skills
Time Management, Collaboration, Problem Solving, Critical Thinking.
UX/UI Design
User Experience (UX) Design, UI Design Principles, Figma.
Artificial Intelligence
AI Concepts, Social Impact AI.
References
References
Available upon request.